Our Commitment
We take pride in our work and want every client to be delighted with their website. This Refund Policy sets out the terms under which refunds and cancellations are handled.
Cancellation Before Work Begins
If you cancel your order before we have started any design or development work, you are entitled to a full refund, less any payment processing fees (typically 1.4–2.9%). "Work begins" is defined as when the first design assets or code have been created for your project.
Cancellation After Work Has Started
Once work has commenced, refunds are issued on a pro-rata basis based on the proportion of work not yet completed. We will provide a breakdown of work completed to date at the time of the cancellation request.
- Less than 25% complete: 75% refund
- 25–50% complete: 50% refund
- 50–75% complete: 25% refund
- More than 75% complete: No refund
Emergency and Express Orders
Due to the immediate resource allocation required for Emergency (24-hour) and Express (3-day) builds, cancellations within 4 hours of payment are eligible for a 50% refund. After this window, no refund is available as resources will have been committed.
Dissatisfaction with Deliverables
If you are not satisfied with the work delivered, we will always offer a revision round to address your concerns before considering a refund request. Our goal is a result you're genuinely happy with. If after revisions you remain unsatisfied, please contact us to discuss — we resolve every case individually and fairly.
Non-Refundable Items
The following are non-refundable in all circumstances:
- Domain name registration fees (these are paid immediately to registrars)
- Third-party software licences purchased on your behalf
- Hosting fees after the service period has begun
- Payment processing fees
How to Request a Refund
To request a refund, contact us at hello@checkout-websites.co.uk with your order reference and reason. We will acknowledge within 24 hours and aim to resolve within 5 working days. Approved refunds are processed within 5–10 working days back to the original payment method.
Disputes
If you are unhappy with our response to a refund request, you have the right to raise a dispute with your card issuer. We encourage direct resolution first — we genuinely want to find a fair outcome.
Effective date: 1 January 2026 · Last updated: March 2026