/* ═══════════════════════════════════════════════════════════
   CHECKOUT WEBSITES — PREMIUM PORTAL THEME v3
   ═══════════════════════════════════════════════════════════ */
*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
:root{
  /* Brand */
  --blue:#0f4a8a; --blue-l:#1e5aa0; --blue-d:#0a3366; --blue-xd:#07224a;
  --blue-g:rgba(15,74,138,.08); --blue-g2:rgba(15,74,138,.12); --blue-b:rgba(15,74,138,.2);
  --green:#16a34a; --green-l:#22c55e; --green-g:rgba(22,163,74,.08); --green-b:rgba(22,163,74,.22);
  --gold:#b8976a; --amber:#d97706; --amber-g:rgba(217,119,6,.08); --amber-b:rgba(217,119,6,.2);
  --red:#dc2626; --red-g:rgba(220,38,38,.07); --red-b:rgba(220,38,38,.18);
  --purple:#7c3aed; --purple-g:rgba(124,58,237,.07); --purple-b:rgba(124,58,237,.2);
  --teal:#0d9488; --teal-g:rgba(13,148,136,.07); --teal-b:rgba(13,148,136,.2);
  /* Surfaces */
  --bg:#f8fafc; --bg-w:#ffffff; --bg-2:#f1f5f9; --bg-3:#e2e8f0;
  --border:#e2e8f0; --border-d:#cbd5e1;
  /* Text */
  --text:#0f172a; --t2:#1e293b; --t3:#475569; --t4:#94a3b8; --t5:#cbd5e1;
  /* Fonts */
  --ff:'Merriweather',serif;
  --fb:'Inter',sans-serif;
  /* Layout */
  --sidebar:268px;
  /* Shape */
  --r:16px; --r-lg:24px; --r-xl:22px; --r-2xl:28px;
  /* Shadows */
  --sh:0 4px 24px rgba(0,0,0,.06);
  --sh-md:0 6px 30px rgba(0,0,0,.08);
  --sh-lg:0 12px 48px rgba(0,0,0,.1);
  --sh-xl:0 24px 60px rgba(0,0,0,.14);
  /* Glass */
  --glass:rgba(255,255,255,.88);
  --glass-b:blur(16px);
}

/* ─── ANIMATIONS ─── */
@keyframes fadeIn{from{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}
@keyframes slideInRight{from{opacity:0;transform:translateX(20px)}to{opacity:1;transform:translateX(0)}}
@keyframes scaleIn{from{opacity:0;transform:scale(.95)}to{opacity:1;transform:scale(1)}}
@keyframes pulse-ring{0%{box-shadow:0 0 0 0 rgba(15,74,138,.35)}70%{box-shadow:0 0 0 8px rgba(15,74,138,0)}100%{box-shadow:0 0 0 0 rgba(15,74,138,0)}}
@keyframes blink{0%,100%{opacity:1}50%{opacity:.45}}
@keyframes spin{to{transform:rotate(360deg)}}
@keyframes shimmer{0%{background-position:-200% 0}100%{background-position:200% 0}}
.page-fade{animation:fadeIn .45s cubic-bezier(.16,1,.3,1) both}

/* ─── BASE ─── */
html{font-size:15px;scroll-behavior:smooth}
body{font-family:var(--fb);background:var(--bg);color:var(--text);line-height:1.65;-webkit-font-smoothing:antialiased;overflow-x:hidden}
a{color:var(--blue);text-decoration:none;transition:color .16s}
input,textarea,select,button{font-family:var(--fb)}
::-webkit-scrollbar{width:5px;height:5px}
::-webkit-scrollbar-track{background:transparent}
::-webkit-scrollbar-thumb{background:var(--border-d);border-radius:99px}
::-webkit-scrollbar-thumb:hover{background:var(--t4)}
::selection{background:var(--blue-g2);color:var(--blue-d)}

/* ─── PAGE HEADER ─── */
.ph{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;margin-bottom:26px;flex-wrap:wrap}
.ph-title{font-family:var(--ff);font-size:1.35rem;font-weight:900;color:var(--text);line-height:1.2;margin-bottom:4px}
.ph-sub{font-size:.84rem;color:var(--t3);line-height:1.5}

/* ─── LAYOUT ─── */
.shell{display:flex;min-height:100vh}
.sidebar{width:var(--sidebar);flex-shrink:0;display:flex;flex-direction:column;height:100vh;position:sticky;top:0;overflow-y:auto;overflow-x:hidden}
.main{flex:1;overflow-y:auto;height:100vh;display:flex;flex-direction:column}
.sc-brand-row{display:flex;align-items:center;gap:10px}

/* ─── TOPBAR ─── */
.topbar{display:flex;align-items:center;justify-content:space-between;padding:13px 28px;background:var(--glass);backdrop-filter:var(--glass-b);-webkit-backdrop-filter:var(--glass-b);border-bottom:1px solid var(--border);gap:12px;position:sticky;top:0;z-index:50;min-height:58px}
.topbar-title{font-family:var(--ff);font-size:.95rem;font-weight:800;color:var(--text);display:flex;align-items:center;gap:8px}
.topbar-right{display:flex;align-items:center;gap:8px}

/* ─── PAGE CONTENT ─── */
.page{padding:26px 30px;flex:1}

/* ─── CARDS ─── */
.card{background:var(--bg-w);border:1px solid var(--border);border-radius:var(--r-lg);padding:22px 24px;box-shadow:var(--sh);transition:transform .22s,box-shadow .22s,border-color .2s}
.card-hover:hover{transform:translateY(-2px);box-shadow:var(--sh-md);border-color:var(--border-d)}
.card-link:hover{border-color:var(--blue-b);transform:translateY(-2px);box-shadow:var(--sh-md)}
.card-title{font-family:var(--ff);font-size:.92rem;font-weight:800;color:var(--text);margin-bottom:14px;display:flex;align-items:center;gap:8px}
.card-title small{font-family:var(--fb);font-size:.7rem;font-weight:600;color:var(--t4);font-style:normal;margin-left:auto;text-transform:uppercase;letter-spacing:.05em}
.card-divider{border:none;border-top:1px solid var(--border);margin:18px -24px;width:calc(100% + 48px)}
/* Gradient header cards */
.card-hero{background:linear-gradient(135deg,var(--blue-d),var(--blue));color:white;border:none}
.card-hero .card-title{color:white}

/* ─── GRID ─── */
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.grid-3{display:grid;grid-template-columns:1fr 1fr 1fr;gap:16px}
.grid-4{display:grid;grid-template-columns:repeat(4,1fr);gap:14px}
@media(max-width:1100px){.grid-4{grid-template-columns:repeat(2,1fr)}}
@media(max-width:900px){.grid-2,.grid-3,.grid-4{grid-template-columns:1fr}}

/* ─── STAT TILES ─── */
.stat-tile{background:var(--bg-w);border:1px solid var(--border);border-radius:var(--r-lg);padding:20px 22px;position:relative;overflow:hidden;box-shadow:var(--sh);transition:all .22s}
.stat-tile:hover{transform:translateY(-2px);box-shadow:var(--sh-md)}
.stat-tile::after{content:'';position:absolute;right:-20px;top:-20px;width:80px;height:80px;border-radius:50%;opacity:.06}
.stat-tile.blue::after{background:var(--blue)}
.stat-tile.green::after{background:var(--green)}
.stat-tile.amber::after{background:var(--amber)}
.stat-tile.red::after{background:var(--red)}
.stat-tile-n{font-family:var(--ff);font-size:2.2rem;font-weight:900;color:var(--text);line-height:1}
.stat-tile-l{font-size:.78rem;color:var(--t3);margin-top:6px;font-weight:600;text-transform:uppercase;letter-spacing:.04em}
.stat-tile-d{font-size:.7rem;margin-top:5px;font-weight:700;display:flex;align-items:center;gap:4px}
.stat-tile-d.up{color:var(--green)}
.stat-tile-d.dn{color:var(--red)}
.stat-tile.blue{border-top:3px solid var(--blue)}
.stat-tile.green{border-top:3px solid var(--green)}
.stat-tile.amber{border-top:3px solid var(--amber)}
.stat-tile.red{border-top:3px solid var(--red)}
.stat-tile.purple{border-top:3px solid var(--purple)}

/* ─── BADGES ─── */
.bdg{display:inline-flex;align-items:center;gap:4px;font-size:.68rem;font-weight:700;padding:3px 10px;border-radius:50px;white-space:nowrap;letter-spacing:.02em}
.bdg-open{background:#eff6ff;color:#1d4ed8;border:1px solid #bfdbfe}
.bdg-assigned{background:var(--teal-g);color:var(--teal);border:1px solid var(--teal-b)}
.bdg-progress{background:#fffbeb;color:#b45309;border:1px solid #fde68a}
.bdg-waiting{background:var(--purple-g);color:var(--purple);border:1px solid var(--purple-b)}
.bdg-resolved{background:var(--green-g);color:var(--green);border:1px solid var(--green-b)}
.bdg-closed{background:var(--bg-3);color:var(--t3);border:1px solid var(--border)}
.bdg-urgent{background:var(--red-g);color:var(--red);border:1px solid var(--red-b);animation:blink 2s infinite}
.bdg-high{background:#fff7ed;color:#c2410c;border:1px solid #fed7aa}
.bdg-normal{background:var(--blue-g);color:var(--blue);border:1px solid var(--blue-b)}
.bdg-low{background:var(--bg-3);color:var(--t3);border:1px solid var(--border)}
.bdg-live{background:var(--green-g);color:var(--green);border:1px solid var(--green-b)}
.bdg-pending{background:var(--amber-g);color:var(--amber);border:1px solid var(--amber-b)}
.bdg-new{background:var(--blue-g2);color:var(--blue);border:1px solid var(--blue-b);font-size:.6rem;padding:2px 7px}

/* ─── BUTTONS ─── */
.btn{display:inline-flex;align-items:center;gap:7px;font-weight:600;border:none;cursor:pointer;transition:all .18s;border-radius:50px;text-decoration:none;white-space:nowrap;font-family:var(--fb);letter-spacing:.01em}
.btn-p{background:var(--blue);color:#fff!important;padding:12px 26px;font-size:.88rem;font-weight:700;box-shadow:0 4px 16px rgba(15,74,138,.2)}
.btn-p:hover{background:var(--blue-l);box-shadow:0 6px 20px rgba(15,74,138,.3);transform:translateY(-1.5px)}
.btn-p:active{transform:translateY(0)}
.btn-g{background:var(--bg-w);color:var(--text)!important;padding:11px 24px;font-size:.88rem;font-weight:600;border:2px solid var(--border)}
.btn-g:hover{border-color:var(--blue-b);background:var(--blue-g);color:var(--blue)!important}
.btn-success{background:var(--green);color:#fff!important;padding:10px 18px;font-size:.82rem;box-shadow:0 2px 8px rgba(22,163,74,.25)}
.btn-success:hover{background:#15803d;transform:translateY(-1px)}
.btn-danger{background:var(--red);color:#fff!important;padding:10px 18px;font-size:.82rem;box-shadow:0 2px 8px rgba(220,38,38,.2)}
.btn-danger:hover{background:#b91c1c}
.btn-sm{padding:7px 16px;font-size:.78rem}
.btn-xs{padding:4px 12px;font-size:.72rem}
.btn-icon{width:36px;height:36px;padding:0;justify-content:center;border-radius:10px}

/* ─── TABLES ─── */
.tbl-wrap{background:var(--bg-w);border:1px solid var(--border);border-radius:var(--r-lg);overflow:hidden;box-shadow:var(--sh)}
.tbl-top{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:14px 18px;border-bottom:1px solid var(--border);flex-wrap:wrap;background:var(--bg-2)}
table{width:100%;border-collapse:collapse}
thead th{background:var(--bg-3);padding:10px 18px;text-align:left;font-size:.7rem;font-weight:700;color:var(--t3);text-transform:uppercase;letter-spacing:.1em;border-bottom:1px solid var(--border);white-space:nowrap}
tbody td{padding:14px 18px;border-bottom:1px solid var(--border);font-size:.84rem;color:var(--text);vertical-align:middle}
tbody tr:last-child td{border-bottom:none}
tbody tr:hover{background:var(--bg-2);cursor:pointer}
.td-main{font-weight:600;color:var(--text);font-size:.86rem}
.td-sub{font-size:.72rem;color:var(--t4);margin-top:2px}

/* ─── SEARCH / FILTER ─── */
.search-box{display:flex;align-items:center;gap:8px;background:var(--bg-w);border:1.5px solid var(--border);border-radius:50px;padding:8px 16px;min-width:220px;transition:border-color .18s}
.search-box:focus-within{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-g)}
.search-box svg{color:var(--t4);flex-shrink:0}
.search-box input{border:none;background:transparent;outline:none;font-size:.84rem;color:var(--text);width:100%;font-family:var(--fb)}
.f-sel{padding:8px 14px;border:1.5px solid var(--border);border-radius:50px;font-size:.78rem;color:var(--text);outline:none;background:var(--bg-w);cursor:pointer;font-family:var(--fb);transition:border-color .18s}
.f-sel:focus{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-g)}

/* ─── FORMS ─── */
.fg{margin-bottom:16px}
.fg-label{display:block;font-size:.78rem;font-weight:700;color:var(--t2);margin-bottom:6px;letter-spacing:.02em}
.fg-label span{color:var(--red)}
.fg-hint{font-size:.7rem;color:var(--t4);margin-top:4px}
.f-in{width:100%;padding:11px 14px;border:1.5px solid var(--border);border-radius:var(--r);font-family:var(--fb);font-size:.85rem;color:var(--text);outline:none;background:var(--bg-w);transition:all .18s}
.f-in:focus{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-g)}
.f-in::placeholder{color:var(--t5)}
.f-ta{width:100%;padding:11px 14px;border:1.5px solid var(--border);border-radius:var(--r);font-family:var(--fb);font-size:.85rem;color:var(--text);outline:none;background:var(--bg-w);transition:all .18s;resize:vertical;min-height:100px;line-height:1.7}
.f-ta:focus{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-g)}
.f-ta::placeholder{color:var(--t5)}

/* ─── INPUT GROUPS (icon prefix) ─── */
.input-group{position:relative}
.input-group .input-icon{position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--t4);pointer-events:none}
.input-group .f-in{padding-left:38px}

/* ─── MODALS ─── */
.modal-wrap{display:none;position:fixed;inset:0;background:rgba(10,18,30,.55);z-index:200;align-items:center;justify-content:center;padding:20px;backdrop-filter:blur(6px)}
.modal-wrap.open{display:flex;animation:scaleIn .2s ease-out}
.modal{background:var(--bg-w);border-radius:var(--r-xl);box-shadow:var(--sh-xl);width:100%;max-width:540px;overflow:hidden}
.modal-hd{display:flex;align-items:center;justify-content:space-between;padding:18px 24px;border-bottom:1px solid var(--border);background:var(--bg-2)}
.modal-hd h3{font-family:var(--ff);font-size:1rem;font-weight:800;color:var(--text)}
.modal-close{width:32px;height:32px;border:none;background:var(--bg-3);border-radius:50%;cursor:pointer;font-size:1rem;display:flex;align-items:center;justify-content:center;color:var(--t3);transition:all .15s}
.modal-close:hover{background:var(--red-g);color:var(--red)}
.modal-body{padding:22px 24px}
.modal-foot{display:flex;justify-content:flex-end;gap:8px;padding:14px 24px;border-top:1px solid var(--border);background:var(--bg-2)}

/* ─── NOTICES / ALERTS ─── */
.notice{display:flex;align-items:flex-start;gap:10px;padding:12px 16px;border-radius:var(--r);font-size:.82rem;line-height:1.6;margin-bottom:16px}
.notice-blue{background:var(--blue-g);border:1px solid var(--blue-b);color:var(--blue-d)}
.notice-green{background:var(--green-g);border:1px solid var(--green-b);color:#14532d}
.notice-amber{background:var(--amber-g);border:1px solid var(--amber-b);color:#78350f}
.notice-red{background:var(--red-g);border:1px solid var(--red-b);color:#7f1d1d}

/* ─── EMPTY STATE ─── */
.empty{text-align:center;padding:60px 24px;color:var(--t3)}
.empty-icon{font-size:2.8rem;margin-bottom:14px;filter:grayscale(.2)}
.empty p{font-size:.88rem;margin-bottom:20px;line-height:1.7}

/* ─── AVATAR ─── */
.avatar{border-radius:50%;display:flex;align-items:center;justify-content:center;font-weight:800;flex-shrink:0;font-family:var(--fb)}
.av-xs{width:26px;height:26px;font-size:.65rem}
.av-sm{width:34px;height:34px;font-size:.8rem}
.av-md{width:42px;height:42px;font-size:1rem}
.av-lg{width:56px;height:56px;font-size:1.3rem}
.av-xl{width:72px;height:72px;font-size:1.7rem}

/* ─── PROGRESS BAR ─── */
.prog-track{height:8px;background:var(--bg-3);border-radius:50px;overflow:hidden;border:1px solid var(--border)}
.prog-bar{height:100%;background:linear-gradient(90deg,var(--blue),#3b82f6);border-radius:50px;transition:width 1.2s cubic-bezier(.16,1,.3,1)}

/* ─── STAGE TRACKER ─── */
.stage-track{display:flex;flex-direction:column;gap:0;position:relative}
.stage-track::before{content:'';position:absolute;left:14px;top:16px;bottom:16px;width:2px;background:var(--border);z-index:0}
.stage-row{display:flex;align-items:flex-start;gap:14px;padding:9px 0;position:relative;z-index:1}
.stage-dot{width:30px;height:30px;border-radius:50%;flex-shrink:0;display:flex;align-items:center;justify-content:center;font-size:.72rem;font-weight:700;border:2px solid var(--border);background:var(--bg-w);transition:all .3s}
.stage-dot.done{background:var(--green);border-color:var(--green);color:white}
.stage-dot.curr{background:var(--blue);border-color:var(--blue);color:white;box-shadow:0 0 0 5px var(--blue-g2);animation:pulse-ring 2.5s infinite}
.stage-dot.todo{color:var(--t5);background:var(--bg-3)}
.stage-body{flex:1;padding-top:5px}
.stage-label{font-size:.85rem;font-weight:600;color:var(--text);line-height:1.3}
.stage-label.todo{color:var(--t4);font-weight:400}
.stage-label.curr{color:var(--blue);font-weight:700}
.stage-meta{font-size:.72rem;color:var(--t3);margin-top:2px}

/* ─── TICKET THREAD ─── */
.thread-msg{display:flex;flex-direction:column;align-items:flex-start;margin-bottom:18px}
.thread-msg.team-msg{align-items:flex-end}
.msg-bubble{padding:14px 16px;border-radius:14px;max-width:80%;font-size:.84rem;line-height:1.75;word-wrap:break-word}
.msg-client{background:var(--bg-3);border:1px solid var(--border);border-radius:16px 16px 16px 4px;color:var(--text)}
.msg-team{background:linear-gradient(135deg,var(--blue),var(--blue-l));color:white;border-radius:16px 16px 4px 16px;box-shadow:0 2px 8px rgba(15,74,138,.25)}
.msg-internal{background:#fffbeb;border:1px solid #fde68a;border-radius:14px;width:100%;font-size:.8rem;padding:10px 14px;color:#78350f}
.msg-meta{font-size:.68rem;margin-bottom:6px;opacity:.65;display:flex;align-items:center;gap:8px}

/* ─── FILE ROWS ─── */
.file-row{display:flex;align-items:center;gap:10px;padding:10px 14px;background:var(--bg-2);border:1.5px solid var(--border);border-radius:var(--r);margin-bottom:7px;font-size:.82rem;transition:border-color .16s}
.file-row:hover{border-color:var(--blue-b)}
.file-row-icon{font-size:1.1rem;flex-shrink:0}
.file-row-name{flex:1;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:var(--text)}
.file-row-size{color:var(--t4);font-size:.72rem;white-space:nowrap}
.file-row-del{background:none;border:none;cursor:pointer;color:var(--t5);padding:4px 6px;line-height:1;transition:color .16s;border-radius:6px}
.file-row-del:hover{color:var(--red);background:var(--red-g)}
.file-list{min-height:0}

/* ─── DROP ZONE ─── */
.drop-zone{border:2px dashed var(--border);border-radius:var(--r-lg);padding:28px 20px;text-align:center;cursor:pointer;transition:all .2s;background:var(--bg-2);color:var(--t3);font-size:.84rem}
.drop-zone:hover,.drop-zone.drag{border-color:var(--blue);background:var(--blue-g);color:var(--blue)}
.drop-zone-icon{font-size:2rem;margin-bottom:10px}
.drop-zone p{margin:0;line-height:1.5}
.drop-zone p strong{color:var(--text);display:block;margin-bottom:4px}

/* ─── TOAST ─── */
#toast{position:fixed;bottom:24px;right:24px;background:var(--text);color:white;padding:12px 22px;border-radius:50px;font-size:.82rem;font-weight:600;opacity:0;transform:translateY(10px);transition:all .28s cubic-bezier(.16,1,.3,1);pointer-events:none;z-index:9999;box-shadow:var(--sh-lg);max-width:340px}
#toast.show{opacity:1;transform:translateY(0)}
#toast.toast-success{background:var(--green)}
#toast.toast-error{background:var(--red)}

/* ─── SLA BADGES ─── */
.sla{display:inline-flex;align-items:center;gap:4px;font-size:.67rem;font-weight:700;padding:2px 8px;border-radius:50px}
.sla.ok{background:var(--green-g);color:var(--green);border:1px solid var(--green-b)}
.sla.warn{background:var(--amber-g);color:var(--amber);border:1px solid var(--amber-b)}
.sla.over{background:var(--red-g);color:var(--red);border:1px solid var(--red-b);animation:blink 1.4s infinite}

/* ─── CHECKLIST ─── */
.check-item{display:flex;align-items:center;gap:12px;padding:11px 14px;border-radius:var(--r);border:1.5px solid var(--border);background:var(--bg-w);margin-bottom:8px;cursor:pointer;transition:all .16s;user-select:none}
.check-item:hover{border-color:var(--blue-b);background:var(--blue-g)}
.check-item.done{border-color:var(--green-b);background:var(--green-g)}
.check-item.done .ci-l{color:var(--t3);text-decoration:line-through}
.check-box{width:20px;height:20px;border-radius:6px;border:2px solid var(--border);flex-shrink:0;display:flex;align-items:center;justify-content:center;background:white;transition:all .18s;font-size:.7rem}
.check-item.done .check-box{background:var(--green);border-color:var(--green);color:white}
.ci-l{font-size:.83rem;font-weight:500;color:var(--text);flex:1;line-height:1.4}
.ci-r{font-size:.7rem;color:var(--t4);white-space:nowrap}

/* ─── RTE (rich text editor) ─── */
.rte{border:1.5px solid var(--border);border-radius:var(--r);overflow:hidden;background:var(--bg-w);transition:all .18s}
.rte:focus-within{border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-g)}
.rte-toolbar{display:flex;gap:3px;padding:8px 10px;border-bottom:1px solid var(--border);background:var(--bg-3);flex-wrap:wrap}
.rte-tb-btn{min-width:28px;height:28px;border:none;background:transparent;cursor:pointer;border-radius:6px;display:flex;align-items:center;justify-content:center;font-size:.78rem;font-weight:700;color:var(--t2);transition:all .14s;padding:0 8px}
.rte-tb-btn:hover{background:var(--border);color:var(--text)}
.rte-tb-sep{width:1px;background:var(--border);margin:4px 4px;height:20px}
.rte-body{padding:14px 16px;min-height:120px;outline:none;font-size:.85rem;line-height:1.8;color:var(--text)}
.rte-body:empty:before{content:attr(data-ph);color:var(--t5)}

/* ─── BULK SELECT BAR ─── */
.bulk-bar{background:linear-gradient(135deg,var(--blue),var(--blue-l));color:white;padding:12px 20px;align-items:center;gap:12px;border-radius:var(--r-lg);margin-bottom:14px;display:none;font-size:.84rem;box-shadow:0 4px 16px rgba(15,74,138,.25)}
.bulk-bar.show{display:flex}

/* ─── MINI CHART BARS ─── */
.bar-row{display:flex;align-items:center;gap:12px;margin-bottom:12px}
.bar-lbl{font-size:.78rem;color:var(--t2);font-weight:500;min-width:130px;text-align:right}
.bar-track{flex:1;height:10px;background:var(--bg-3);border-radius:50px;overflow:hidden}
.bar-fill{height:100%;border-radius:50px;transition:width 1.2s cubic-bezier(.16,1,.3,1)}
.bar-cnt{font-size:.76rem;color:var(--t3);width:30px;text-align:right;font-weight:600}

/* ─── SIDEBAR: CLIENT (white) ─── */
.sidebar-client{background:var(--bg-w);border-right:1px solid var(--border)}
.sc-brand{padding:18px 18px 14px;border-bottom:1px solid var(--border)}
.sc-brand-name{font-family:var(--ff);font-size:.9rem;font-weight:900;color:var(--text)}
.sc-brand-tag{font-size:.63rem;color:var(--t3);margin-top:2px;font-weight:500;letter-spacing:.02em}
.sc-nav{padding:12px 10px;flex:1}
.sc-hd{padding:12px 10px 5px;font-size:.6rem;font-weight:800;letter-spacing:.18em;text-transform:uppercase;color:var(--t4)}
.sc-btn{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:var(--r);color:var(--t2);font-size:.82rem;font-weight:500;transition:all .18s;text-decoration:none;width:100%;border:none;background:transparent;cursor:pointer;text-align:left;margin-bottom:2px;position:relative}
.sc-btn:hover{background:var(--blue-g);color:var(--blue)}
.sc-btn.act{background:var(--blue-g);color:var(--blue)!important;font-weight:700;border:1.5px solid var(--blue-b)}
.sc-btn.act::before{content:'';position:absolute;left:-10px;top:6px;bottom:6px;width:3px;background:var(--blue);border-radius:0 4px 4px 0}
.sc-pill{margin-left:auto;background:var(--red);color:white;font-size:.6rem;font-weight:800;padding:2px 7px;border-radius:50px;min-width:18px;text-align:center;line-height:1.5;flex-shrink:0}
.sc-footer{padding:12px;border-top:1px solid var(--border);margin-top:auto}
.sc-user{display:flex;align-items:center;gap:10px;padding:10px 12px;background:var(--bg-2);border-radius:var(--r);border:1px solid var(--border);cursor:pointer;transition:border-color .18s}
.sc-user:hover{border-color:var(--blue-b)}
.sc-uname{font-size:.82rem;font-weight:700;color:var(--text);line-height:1.3}
.sc-uref{font-size:.67rem;color:var(--t4);font-family:monospace;margin-top:2px}

/* ─── SIDEBAR: ADMIN (blue) ─── */
.sidebar-admin{background:linear-gradient(180deg,var(--blue-xd) 0%,var(--blue-d) 100%);border-right:none}
.sa-brand{padding:18px 18px 14px;border-bottom:1px solid rgba(255,255,255,.1)}
.sa-brand-name{font-family:var(--ff);font-size:.9rem;font-weight:900;color:white}
.sa-brand-tag{font-size:.63rem;color:rgba(255,255,255,.5);margin-top:2px}
.sa-nav{padding:12px 10px;flex:1}
.sa-hd{padding:12px 10px 5px;font-size:.6rem;font-weight:800;letter-spacing:.18em;text-transform:uppercase;color:rgba(255,255,255,.45)}
.sa-btn{display:flex;align-items:center;gap:10px;padding:9px 12px;border-radius:var(--r);color:rgba(255,255,255,.72);font-size:.82rem;font-weight:500;transition:all .16s;text-decoration:none;width:100%;border:none;background:transparent;cursor:pointer;text-align:left;margin-bottom:2px}
.sa-btn:hover{background:rgba(255,255,255,.1);color:white}
.sa-btn.act{background:rgba(255,255,255,.18);color:white;font-weight:700;border:1px solid rgba(255,255,255,.2)}
.sa-btn svg{flex-shrink:0;opacity:.75}
.sa-btn.act svg{opacity:1}
.sa-pill{margin-left:auto;background:rgba(255,255,255,.18);color:white;font-size:.6rem;font-weight:800;padding:2px 7px;border-radius:50px;min-width:18px;text-align:center;line-height:1.5}
.sa-pill.alert{background:var(--red)}
.sa-footer{padding:12px;border-top:1px solid rgba(255,255,255,.1);margin-top:auto}
.sa-user{display:flex;align-items:center;gap:10px;padding:8px 10px}
.sa-uname{font-size:.82rem;font-weight:700;color:white;line-height:1.3}
.sa-urole{font-size:.66rem;color:rgba(255,255,255,.5)}

/* ─── NOTIFICATION UI ─── */
.notif-btn{display:flex;align-items:center;justify-content:center;width:36px;height:36px;border-radius:10px;background:var(--bg-2);border:1.5px solid var(--border);color:var(--t2);cursor:pointer;transition:all .18s;position:relative;text-decoration:none}
.notif-btn:hover{border-color:var(--blue-b);color:var(--blue);background:var(--blue-g)}
.notif-dot{position:absolute;top:7px;right:7px;width:8px;height:8px;background:var(--red);border-radius:50%;border:2px solid var(--bg-w)}
.notif-panel{position:absolute;top:calc(100% + 8px);right:0;width:340px;background:var(--bg-w);border:1px solid var(--border);border-radius:var(--r-lg);box-shadow:var(--sh-lg);display:none;z-index:200;overflow:hidden}
.notif-panel.open{display:block;animation:scaleIn .2s ease-out}
.notif-hd{padding:14px 18px;border-bottom:1px solid var(--border);font-weight:700;font-size:.85rem;display:flex;align-items:center;justify-content:space-between;background:var(--bg-2)}
.notif-item{padding:13px 18px;border-bottom:1px solid var(--border);display:flex;gap:12px;cursor:pointer;transition:background .15s}
.notif-item:hover{background:var(--bg-2)}
.notif-item:last-child{border-bottom:none}
.notif-icon{width:36px;height:36px;border-radius:10px;background:var(--blue-g);color:var(--blue);display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:.9rem}
.notif-icon.green{background:var(--green-g);color:var(--green)}
.notif-icon.amber{background:var(--amber-g);color:var(--amber)}
.notif-icon.red{background:var(--red-g);color:var(--red)}
.notif-txt{font-size:.78rem;line-height:1.45;font-weight:500;color:var(--text)}
.notif-time{font-size:.68rem;color:var(--t4);margin-top:3px}
.notif-badge{font-size:.65rem;font-weight:800;background:var(--red);color:white;width:18px;height:18px;border-radius:50%;display:flex;align-items:center;justify-content:center}

/* ─── SEARCH OVERLAY ─── */
.search-overlay{position:fixed;inset:0;background:rgba(10,18,30,.5);backdrop-filter:blur(6px);z-index:1000;display:none;padding:60px 20px 20px}
.search-overlay.open{display:flex;justify-content:center;align-items:flex-start}
.search-modal{width:100%;max-width:640px;background:var(--bg-w);border-radius:var(--r-xl);box-shadow:var(--sh-xl);height:min-content;overflow:hidden;animation:scaleIn .2s cubic-bezier(.16,1,.3,1)}
.search-input-wrap{display:flex;align-items:center;gap:12px;padding:18px 22px;border-bottom:1px solid var(--border);background:var(--bg-2)}
.search-input-wrap input{flex:1;border:none;outline:none;font-size:1.05rem;font-family:var(--fb);color:var(--text);background:transparent}
.search-input-wrap input::placeholder{color:var(--t4)}
.search-hint{font-size:.72rem;color:var(--t4);display:flex;align-items:center;gap:6px;white-space:nowrap;padding:0 4px}
.search-results{max-height:480px;overflow-y:auto;padding:8px}
.search-category{padding:8px 14px 4px;font-size:.65rem;font-weight:800;text-transform:uppercase;letter-spacing:.1em;color:var(--t4)}
.search-res-item{padding:10px 14px;border-radius:var(--r);display:flex;align-items:center;gap:14px;cursor:pointer;transition:background .14s}
.search-res-item:hover{background:var(--bg-2)}
.search-res-icon{width:34px;height:34px;border-radius:8px;background:var(--blue-g);color:var(--blue);display:flex;align-items:center;justify-content:center;flex-shrink:0}
.search-res-title{font-weight:600;font-size:.88rem;color:var(--text)}
.search-res-cat{font-size:.68rem;color:var(--t4);margin-top:2px}
.search-empty{padding:40px 20px;text-align:center;color:var(--t4);font-size:.88rem}
.search-footer{padding:12px 18px;border-top:1px solid var(--border);background:var(--bg-2);display:flex;gap:12px;font-size:.72rem;color:var(--t4)}
kbd{background:var(--bg-3);border:1px solid var(--border);border-radius:4px;padding:1px 5px;font-size:.65rem;font-family:monospace;color:var(--t3);margin:0 2px}

/* ─── PAGE NAV TABS ─── */
.tab-row{display:flex;gap:4px;margin-bottom:22px;border-bottom:2px solid var(--border);padding-bottom:0}
.tab-btn{padding:10px 18px;border:none;background:transparent;cursor:pointer;font-size:.82rem;font-weight:600;color:var(--t3);border-bottom:2px solid transparent;margin-bottom:-2px;transition:all .16s;border-radius:var(--r) var(--r) 0 0}
.tab-btn:hover{color:var(--text);background:var(--bg-2)}
.tab-btn.active{color:var(--blue);border-bottom-color:var(--blue);background:var(--blue-g)}

/* ─── FILE GRID ─── */
.file-card{background:var(--bg-w);border:1.5px solid var(--border);border-radius:var(--r-lg);padding:16px 14px;text-align:center;cursor:pointer;transition:all .2s;position:relative;overflow:hidden}
.file-card:hover{border-color:var(--blue-b);box-shadow:var(--sh-md);transform:translateY(-2px)}
.file-card-thumb{width:100%;aspect-ratio:4/3;background:var(--bg-3);border-radius:var(--r);margin-bottom:10px;display:flex;align-items:center;justify-content:center;font-size:2.2rem;overflow:hidden;border:1px solid var(--border)}
.file-card-thumb img{width:100%;height:100%;object-fit:cover}
.file-card-name{font-size:.75rem;font-weight:700;color:var(--text);word-break:break-word;line-height:1.4;margin-bottom:4px}
.file-card-size{font-size:.66rem;color:var(--t4);margin-bottom:6px}
.file-card-status{position:absolute;top:8px;left:8px}
.file-card-actions{position:absolute;top:8px;right:8px;display:flex;gap:4px;opacity:0;transition:opacity .18s}
.file-card:hover .file-card-actions{opacity:1}
.file-action-btn{width:28px;height:28px;border:none;background:rgba(255,255,255,.9);border-radius:8px;cursor:pointer;display:flex;align-items:center;justify-content:center;color:var(--t2);font-size:.8rem;box-shadow:var(--sh);transition:all .15s}
.file-action-btn:hover{background:var(--blue);color:white}

/* ─── CONTENT OVERVIEW STRIP ─── */
.submission-row{display:flex;align-items:center;gap:12px;padding:11px 14px;background:var(--bg-w);border:1.5px solid var(--border);border-radius:var(--r);margin-bottom:8px;transition:border-color .18s;font-size:.82rem}
.submission-row:hover{border-color:var(--blue-b)}
.submission-icon{width:32px;height:32px;border-radius:8px;background:var(--blue-g);color:var(--blue);display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:.9rem}
.submission-icon.green{background:var(--green-g);color:var(--green)}
.submission-icon.amber{background:var(--amber-g);color:var(--amber)}
.submission-body{flex:1;min-width:0}
.submission-title{font-weight:700;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.submission-meta{font-size:.7rem;color:var(--t4);margin-top:2px}
.submission-status{flex-shrink:0}

/* ─── TICKET CARD ─── */
.ticket-card{display:block;background:var(--bg-w);border:1.5px solid var(--border);border-radius:var(--r-lg);padding:18px 22px;margin-bottom:10px;text-decoration:none;transition:all .22s;position:relative;overflow:hidden}
.ticket-card::before{content:'';position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--border);border-radius:4px 0 0 4px}
.ticket-card.urgent::before{background:var(--red)}
.ticket-card.high::before{background:var(--amber)}
.ticket-card.progress::before{background:var(--blue)}
.ticket-card.waiting::before{background:var(--purple)}
.ticket-card.resolved::before{background:var(--green)}
.ticket-card:hover{border-color:var(--blue-b);box-shadow:var(--sh-md);transform:translateY(-1px)}

/* ─── ACTIVITY FEED ─── */
.act-item{display:flex;gap:12px;padding:12px 0;border-bottom:1px solid var(--border)}
.act-item:last-child{border-bottom:none}
.act-dot{width:10px;height:10px;border-radius:50%;flex-shrink:0;margin-top:6px}
.act-body{flex:1}
.act-txt{font-size:.82rem;font-weight:500;color:var(--text);line-height:1.4}
.act-time{font-size:.7rem;color:var(--t4);margin-top:3px}

/* ─── RESPONSIVE ─── */
@media(max-width:900px){
  :root{--sidebar:220px}
  .page{padding:18px 18px}
}
@media(max-width:750px){
  .sidebar{display:none}
  .ph{flex-direction:column;gap:12px}
  .topbar{padding:12px 16px}
}

/* ─── SHIMMER (skeleton loading) ─── */
.shimmer{background:linear-gradient(90deg,var(--bg-2) 25%,var(--border) 50%,var(--bg-2) 75%);background-size:200% 100%;animation:shimmer 1.5s infinite;border-radius:var(--r);min-height:16px}